RESERVATION AND PAYMENT
Once you have selected the property you would like to book, you can send an online
reservation request through our website by filling out the inquiry form or direct e-mail.
When you send an inquiry through our online booking system, we receive an
automatically generated message requesting a reservation by e-mail. We will
respond as soon as possible with comprehensive information about – prices, booking
conditions, vacancies.
A temporary reservation will be made when we receive an official request from you
for a reservation and we have received confirmation from the Provider that we can
proceed with your reservation. On behalf of the supplier, we will temporarily hold the
property of your choice for forty-eight (48) hours – until you pay the advance amount.
To receive a booking confirmation, you must provide a deposit as required by the
provider (usually in advance of 30 – 50 % of the total booking amount).
If payment is not received within 48 hours after the contract is issued, we will cancel
the temporary reservation on behalf of the provider automatically and the requested
dates will be released (This period is reduced to 24 hours for last minute bookings).
After receiving the relevant payment, we will secure the selected property for the
requested dates and send you a booking confirmation and gps address.
Please check carefully all the details in the contract and report any inaccuracies or
possible lack of information to us immediately. As we only act as a booking agent, we
are not responsible for errors in the documentation, except when the error was made
by us.
If you have paid a deposit, you must pay the full balance by the due date (if any) or
on arrival. It is mandatory to pay the balance before accommodating the group. If the
guests of the villa, studio, house, maisonette will arrive at different hours, the
payment must be made by the first guest to be accommodated. Accommodation
cannot be made if the remaining amount of the contract is not paid.
If payment is not made before check-in (or the expiration date), the provider may
cancel your reservation and charge cancellation fees specified in their booking
conditions. Except in cases where there are additional provisions that will be
described in the contract.
DEPOSIT
A security deposit may be required upon check-in from the provider. It serves as a
guarantee that there will be no damage to the property upon leaving as during your
staying. In case of any damage during your staying the property owner or our agency
will notify you for the exact amount of damage after technical inspection. However,
you will be informed of the amount of this guarantee deposit before making your
reservation.
Sanctions may be in cases:
Unreasonable damages of the property
Loss of keys
Damage to property, furniture’s, devises, bathroom pumps and installations.
Additional cleaning costs
Clogged ducts / WC
In case of major damage requiring specialist attention, the recovery of the reminder
of the deposit for breakage cannot be guaranteed. In the event that the cost of
repairing losses or damages caused by you or a member of your party exceeds the
deposit held, we, on behalf of the supplier, will notify you of any amount due.
The provider reserves the right to seek reimbursement of any additional costs the
amount of the deposit for more serious damages and therefore adequate personal
liability insurance is highly recommended. In case of additional costs, we will provide
you with an official document with details of the supplier in order to facilitate the
recovery directly.
As we only act as an agent, we will not enter into negotiations or arbitration between
you and the provider regarding the deposit and any such discussions will be held
directly between you and the provider.
PRICES
We reserve the right to change the advertised prices at any time. We also reserve the
right to correct errors in both advertised and confirmed prices.
We do not store or process debit or credit card data, instead we use the most secure
payment way.
All payments are made in EURO
You agree that you will bear all fees for the transfer of the advance amount yourself.
All prices will be valid for up to 48 hours in which they are submitted as an offer. You
can request a new offer if these hours have passed. We reserve the right to change
prices.
Important!
CANCELLATIONS
The service provider (owner) may charge cancellation or amendment fees based on
specified contractual terms.
Usually, our suppliers charge the following cancellation fees:
Advance deposit (usually 30% -50% of the total final amount): NO RIGHT OF
REFUND
Charging 100% of the total holiday expenses when:
If cancellation notice is received less than 4 weeks before the start date of the
reservation, you will be responsible for the full price of the reservation.
Some of the providers provide the restorer with the option of your chosen
arrangements and apply different conditions to cancel the ones listed above. We will
inform you about them at the time of booking. Where possible: the provider should
actively try to resell canceled dates to other customers. If successful, he will reduce
your charge according to the deal he manages to make at the last minute and refund
the difference on the reservation. Of course, this runs the risk of drastically reducing
the price and the amount refunded to you is not complete.
Please note: Our service providers often treat booking changes requested less than
60 days before the date of arrival as a booking cancellation and may therefore apply
the cancellation policy specified in their booking conditions. For example: change of
your dates, change of number of nights / less than agreed /
CHANGES AND CANCELLATIONS FROM THE SUPPLIER
If the provider needs to make a significant change to your confirmed agreements or
cancel them, we will inform you as soon as possible. We will also liaise between you
and the provider in connection with any alternative arrangements proposed by the
provider, but we are no longer liable to you.
RESTRICTIONS / SPECIFIC CONDITIONS OF THE PROPERTY
Changing guests in our accommodation units without the knowledge and
permission of the owner is considered subletting and prohibited.
For example, most of our providers state that events or celebrations are not allowed
on their properties where the capacity will exceed the maximum number of guests in
the reservation without the prior written consent of the provider, including young
children. In such circumstances, admission to the property may be denied or you
may be asked to release it immediately if this condition is not met. The provider may
also charge an additional fee for additional guests.
Halkidiki is a place for family and quiet vacation. Neighbors do not tolerate forcing
cars and loud music from them. There may be a complaint to the police or the
property owner.
OUR RESPONSIBILITY FOR YOUR RESERVATION
Your contract is with the supplier and its booking conditions apply. As an agent, we
are not responsible for the actual fulfillment of the provided conditions. Our
responsibilities are limited to making a reservation in accordance with your
instructions.
All information provided is based on our good faith and the information provided by
the owner. However, in the event that we are responsible for you, our maximum
liability to you is limited to the amount of commission we earn from your booking (or
the appropriate part of it).
VISA, PASSPORT AND HEALTH REQUIREMENTS
We are not responsible for the conditions of arrival in the Hellenic Republic.
Requirements are subject to change, so we strongly recommend that you check the
latest information with the authorities.
We recommend that you carry your EU health card (if you have one) or take out
private health insurance for traveling abroad.
ACCOMMODATION, EVALUATIONS AND STANDARDS
All properties included in our website are subject to inspection and personal visit by
our agents on an annual basis. But we do not give an official assessment of the
safety of the property, as well as the quality of the service provided. All equipment is
under the control of the service provider. Although we make every effort to evaluate
these properties, we do not have the ability to analyze in depth the functionality and
well-being of each villa.
We are not responsible for misrepresentations, inaccuracies or omissions regarding
the property. For example, water pressure, efficiency of the electrical system during
loading during the season, the quality of the service provided by ISPs (Internet
Service Provider), etc.
We also exclude liability for any change made by the supplier after our inspection.
Changes may occur between the preparation of the description and your
accommodation reservation; Therefore, we reserve the right to change any of the
facilities or services that are advertised.
We are not responsible for modifications made by the supplier without our
knowledge, for interruption of water supply, communication services and internet
provider gas or electricity; for damage to filtration systems or pool heating, the
chemicals used, cleaning method.
When we visit a property, it does not mean any responsibility for risks such as theft
and safety of children and members of your company. We are not responsible for the
sunbeds you use on the beach, nor for the condition of the beach and the sea.
